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Atelier Policies

ATELIER BY FATIMA LASAY


All hand-made from the island of Bohol, Philippines. Luxury fibres, hand-made lace, made-to-measure or bespoke. I am a lover of crochet, hand-sewing, hand-carving, painting and poetry. I specialise in delicate wear. My favourite fibres are: cotton, silk, cashmere, yak and camel. I am intrigued by novelty yarns, synthetic fibres and all kinds of alternative materials. Everyday I make things that I personally love, all things intimate, delicate, beautiful. I obsess with handmade lace, garments and adornments that celebrate sensuality. In my atelier, you will find something to love.

Prêt-à-porter

From US$25 to US$200.
Hand-crocheted and hand-sewn garments and accessories sold ready-to-wear.

Made-to-Measure

From US$150 to US$300
Specifically made to fit you, from a selection of designs I have created over many years.

Bespoke

From US$500 to US$2,000
Made from scratch, my own unique vision of a garment or accessory, a new design created just for you.

ATELIER POLICIES


SHIPPING – LOCAL AND INTERNATIONAL

I ship via Philpost Registered Mail at least once a week, usually on a Monday or Tuesday. Please note that I cannot be responsible for any additional duties and taxes assessed by customs in your country. Items usually arrive within 2 to 3 weeks. I can also ship via courier DHL and Fedex.

PAYMENT OPTIONS

Your order will be shipped only after payment has been cleared. Default payment method is by PayPal. For other payment options you can contact me directly by email or by mobile +63 9298057723.

Cheque or Postal Money Order
Cash-on-Delivery (in Bohol only + delivery fee)
Cash-on-Pick-up
Bank Transfer

RETURNS AND CANCELLATIONS

All the items in Bespoke Crochet are made with a great deal of care and attention and I do my best to describe each item as accurately as possible. I have the utmost confidence that you will be 100% happy with your purchase.

If you have any question about an item or should you have any concerns about sizing, please don’t hesitate to email me and I’ll do my best to answer and clarify all questions and concerns.

You may cancel an order from your account before it is shipped. If the item is made-to-measure or bespoke you may only be able to cancel the order provided that the garment hasn’t been altered or made yet. If materials have already been purchased for your order, your refund will be less the cost of the materials. Please note that I may refuse a refund if the item is made-to-measure or bespoke.

However, if you receive an item and wish to return it because it is faulty or incorrect, you must let me know within 7 days of receiving the item.

Return postage is your responsibility. Please use a trackable shipping method and ensure that you package the returned goods adequately so that it arrives back to me undamaged. Items returned should be in the original condition they were received – clean, undamaged, unworn, with all tags and original packaging intact.

Once your item is received, I will process your refund. Instead of a refund, you may also request an alteration for an additional fee.

Again, please do not hesitate to send me an email should you have any questions or concerns before making a purchase.

CONTACT

I can be reached through email.
You can call or text me at +63 9298057723
You can visit my backyard farm and atelier at:

FATIMA LASAY
San Roque, Baclayon
Bohol 6301, Philippines
Open Mondays thru Saturdays 9AM-5PM


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